FAQ
Vintage
Vintage items are pre-loved with character. All vintage is a final sale. Garments are pre-cleaned and ready to wear, minor and natural pilling are to be expected. Major flaws will be noted in description. If you would like further information regarding details of an item prior to purchase please contact us via: instagram direct message, business apple chat directly through this site, contact us page, or email hello@llellie.com
Orders
All items are processed in 24 hours or less and shipped the following business day.
Shipping
Due to current events there have been slight delays and hiccups with USPS.
We kindly ask that all U.S. customers to select signature required for delivery during checkout to prevent items being lost in transit or incorrectly marked as delivered.
As a small business LLELLIE is unable to absorb the costs of items being lost in transit or offer refunds towards items that are marked as delivered with a USPS tracking number and a customer states to have not received.
From the USPS website
How are items requiring a signature handled with social distancing regulations in place?
"To reduce health risks, we are temporarily modifying customer signature capture procedures.
-
While maintaining a safe, appropriate distance, employees will request the customer’s first initial and last name so that the employee can enter the information on the electronic screen or hard copy items such as return receipts, PS Forms 3811 and 3829.
-
For increased safety, employees will ask the customer to step back a safe distance or close the screen door/door so that they may leave the item in the mail receptacle or appropriate location by the customer door."